Popular Articles

51. SMS Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary SMS Settings can be accessed via: Administration > Settings and selecting the 'SMS' category. This page documents each setting. Details SMS Server Information These fields are configured by the MWI Installation team. For ...

52. Adding a Town

    Last Updated: 15/07/2025 in Top Tips
    Adding a Town To add a new town into Merlin. Navigate to Administration>Clients>Town Next enter the town in the top line and tick the 'System' tick box. Click F5 to refresh Merlin Note - This may take 24hours to take effect ...

53. Miscellaneous Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Miscellaneous Settings can be accessed via: Administration > Settings and selecting the 'Miscellaneous' category. This page documents each setting. Details Wholesale Disallow Order Unless Treat Code Exists Enabled =  Res...

54. Referral Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Referral Settings can be accessed via: Administration > Settings and selecting the 'Referral' category. This page documents each setting. Details Add Treatment Show Referral Practice on Save =  Prompts user to select a re...

55. Message Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Message Settings can be accessed via: Administration > Settings and selecting the 'Message' category. This page documents each setting. Details   MWI Pharmacy Messaging This is to assign the messaging group who will receive noti...

56. Labelling Settings

    Last Updated: 06/02/2026 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

57. PACS Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary PACS Settings can be accessed via: Administration > Settings and selecting the 'PACS' category. This page documents each setting. Details Picture Archiving and Communication System Specifies the PACS system used for the si...

58. Lab Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Lab Settings can be accessed via: Administration > Settings and selecting the 'Lab' category. This page documents each setting. Details Idexx Interlink Communication. These fields are used by MWI/Idexx to configure Idex...

59. Follow Up Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Follow Up Settings can be accessed via: Administration > Settings and selecting the 'Follow Up' category. This page documents each setting. Details Memo Popup when Saving Treatments accessed via Appointment Enabled = Dis...

60. GDPR Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

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