Popular Articles

51. Admin Set Up Information

    Last Updated: 15/07/2025 in MWI Pet Admin Set Up
    Your dedicated Customer Product Consultant will add an email of your choice into the MWI Pet Portal which has been specified by the practice for you to be able to log into MWI Pet.  Contained within the email is a link that is valid for 24 hours. ...

52. Referral Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Referral Settings can be accessed via: Administration > Settings and selecting the 'Referral' category. This page documents each setting. Details Add Treatment Show Referral Practice on Save =  Prompts user to select a re...

53. Labelling Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

54. Miscellaneous Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Miscellaneous Settings can be accessed via: Administration > Settings and selecting the 'Miscellaneous' category. This page documents each setting. Details Wholesale Disallow Order Unless Treat Code Exists Enabled =  Res...

55. Message Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Message Settings can be accessed via: Administration > Settings and selecting the 'Message' category. This page documents each setting. Details   MWI Pharmacy Messaging This is to assign the messaging group who will receive noti...

56. PACS Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary PACS Settings can be accessed via: Administration > Settings and selecting the 'PACS' category. This page documents each setting. Details Picture Archiving and Communication System Specifies the PACS system used for the si...

57. Diary Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Diary Settings can be accessed via: Administration > Settings and selecting the 'Diary' category. This page documents each setting. Details General: Start Hour The default start time for the availability screen when adding new ava...

58. Adding a Town

    Last Updated: 15/07/2025 in Top Tips
    Adding a Town To add a new town into Merlin. Navigate to Administration>Clients>Town Next enter the town in the top line and tick the 'System' tick box. Click F5 to refresh Merlin Note - This may take 24hours to take effect ...

59. Lab Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Lab Settings can be accessed via: Administration > Settings and selecting the 'Lab' category. This page documents each setting. Details Idexx Interlink Communication. These fields are used by MWI/Idexx to configure Idex...

60. Account Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Account Settings can be accessed via: Administration > Settings and selecting the 'Account' category. This page documents each setting. Details Print Receipt After Payment Enabled =  Forces the automatic printing of a receipt ever...

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