Popular Articles

61. Version 3.2 November 2025

    Last Updated: 05/11/2025 in Release Notes Merlin Release Notes - Highlights
    This version 3.2 release brings additional enhancements to the new theme with client and patient indicators for improved navigation. Client/Patient indicators (New theme )   We’ve added new breadcrumb-style Client and Patient indic...

62. Admin Set Up Information

    Last Updated: 15/07/2025 in MWI Pet Admin Set Up
    Your dedicated Customer Product Consultant will add an email of your choice into the MWI Pet Portal which has been specified by the practice for you to be able to log into MWI Pet.  Contained within the email is a link that is valid for 24 hours. ...

63.  3.3 January 2026

    Last Updated: 16/01/2026 in Release Notes Full Merlin Release Notes
    Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

64. Lab Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Lab Settings can be accessed via: Administration > Settings and selecting the 'Lab' category. This page documents each setting. Details Idexx Interlink Communication. These fields are used by MWI/Idexx to configure Idex...

65. Treatment Analysis

    Last Updated: 15/05/2026 in Reporting Standard Reports Summary of Standard Reports
    Summary This page shows the Treatment Analysis reports available. Details Within the Standard report tab, you will find the following Treatment Analysis reports as shown below: Treatment Analysis Report Description / Function ...

66. GDPR Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

67. Email Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Email Settings can be accessed via: Administration > Settings and selecting the 'Email' category. This page documents each setting. Details Server Information Email Address This is the email address that will be displayed...

68. Follow Up Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Follow Up Settings can be accessed via: Administration > Settings and selecting the 'Follow Up' category. This page documents each setting. Details Memo Popup when Saving Treatments accessed via Appointment Enabled = Dis...

69. HTML Labelling Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary HTML Labelling Settings can be accessed via: Administration > Settings and selecting the 'HTML Labelling' category. This area is configured by our Field Engineers. This page documents each setting. Details Apply HTML Printi...

70. Account Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Account Settings can be accessed via: Administration > Settings and selecting the 'Account' category. This page documents each setting. Details Print Receipt After Payment Enabled =  Forces the automatic printing of a receipt ever...

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