Popular Articles

61. Admin Set Up Information

    Last Updated: 15/07/2025 in MWI Pet Admin Set Up
    Your dedicated Customer Product Consultant will add an email of your choice into the MWI Pet Portal which has been specified by the practice for you to be able to log into MWI Pet.  Contained within the email is a link that is valid for 24 hours. ...

62. PACS Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary PACS Settings can be accessed via: Administration > Settings and selecting the 'PACS' category. This page documents each setting. Details Picture Archiving and Communication System Specifies the PACS system used for the si...

63. Admin Settings

    Last Updated: 14/11/2025 in MWI Pet Admin Set Up
    Summary There are 5 tabs within the MWI Pet Settings page.  Details This page will detail all the tabs within Settings.  Within this screen, MWI Pet administrators can set their online appointment booking hours, enable various settings, enable ...

64. Labelling Settings

    Last Updated: 06/02/2026 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

65. Account Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Account Settings can be accessed via: Administration > Settings and selecting the 'Account' category. This page documents each setting. Details Print Receipt After Payment Enabled =  Forces the automatic printing of a receipt ever...

66. Using the Report Wizard

    Last Updated: 16/07/2025 in Reporting Report Wizard
    Summary The Report Wizard screen is used to collate data from specified criteria. This data can then be exported or used to communicate with Clients. Details Using the Report Wizard Navigate to Reports from the Primary Navigation on the l...

67. Lab Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Lab Settings can be accessed via: Administration > Settings and selecting the 'Lab' category. This page documents each setting. Details Idexx Interlink Communication. These fields are used by MWI/Idexx to configure Idex...

68. Follow Up Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Follow Up Settings can be accessed via: Administration > Settings and selecting the 'Follow Up' category. This page documents each setting. Details Memo Popup when Saving Treatments accessed via Appointment Enabled = Dis...

69. GDPR Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

70.  Highlights 3.3 January 2026

    Last Updated: 16/06/2026 in Release Notes Merlin Release Notes - Highlights
    Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

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