Popular Articles

41. Scheduler

    Last Updated: 31/07/2025 in System System Tools
    Summary The Scheduler is a utility used to view and control which schedules are running (VetXML polling, SMS Schedules etc). This screen is maintained by the MWI Technology Support Team.  Details Viewing the Scheduler Navigate to Administrat...

42. Devices and Printers

    Last Updated: 31/07/2025 in System System Tools
    Summary Devices and Printers are defined in the system to dictate system behaviour such as printing labels and opening tills. You can choose to define a Profile by a physical machine or by a generic location, for example 'Godalming Reception' ca...

43. User Profiles

    Last Updated: 04/08/2025 in System Users
    Summary Merlin remembers certain preferences of the "logged in" user, unlike system settings which are user specific and not system or site specific. These saved preferences are known as 'Profile' and can be found in the User Icon menu in the to...

44. User Creation

    Last Updated: 31/07/2025 in System Users
    Summary This page of the manual is a guide to user creation within Merlin. Details A User is an identity which can be used to log in to and access different areas of the software system depending on access-rights assigned to that user. This is ...

45. Logs

    Last Updated: 31/07/2025 in System System Tools
    Summary Logs can be selected from the Administration menu and is broken into two sections, Login History and Error Logs.  Details Login History Login History can be accessed via Administration >  Logs >  Login History. This screen displays a...

46. Re-initiate Reminders

    Last Updated: 31/07/2025 in System System Tools
    Summary Re-Initiate Reminders is a utility used to maintain Codes with Reminders assigned. This tool ensures that all reminder types are overriding the correct reminder types. For information on Reminder Types, see: Reminder Libraries Details...

47. User Administration

    Last Updated: 04/08/2025 in System Users
    Summary This sheet provides information on user administration and password policies. Details Password Complexity Requirements Passwords must meet the following complexity requirements: Not contain the user's account name or parts of the ...

48. Creating Default Appointment Reasons

    Last Updated: 15/07/2025 in Top Tips
    Creating Default Appointment Reasons To add an appointment reason to Merlin, Navigate to Administration>Appointments>Appointment Reasons. The 'Appointment Reasons' screen will open, from here you can use the filter to show only the 'Appointme...

49. Treatment Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Treatment Settings can be accessed via: Administration > Settings and selecting the 'Treatment' category. This page documents each setting. Details Allow Treatment Editing Enabled:  Allow users to edit treatments. Disab...

50. Reporting Settings

    Last Updated: 30/07/2025 in Settings Available Settings
    Summary Reporting Settings can be accessed via: Administration > Settings and selecting the 'Reporting' category.  This page documents each setting. Details Statements Show Surgery Header Enabled = Includes the surgery header on...

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