New Articles

11. Point of Sale - Advance payment

    Created On: 12/11/2025 in Accounts Automated Payments
    Taking an Advance Payment via the Point of Sale Payments Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.  Select Request POS ...

12. Point of Sale - Taking an Invoice Payment

    Created On: 07/11/2025 in Accounts Automated Payments
    Taking a Point of Sale Payment via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button and s elect Request POS Payment .  You are  now pres...

13. Payment Link - Advance payment​

    Published On: 07/11/2025 in Accounts Automated Payments
    Creating an online payment link for an advance payment Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.   Select Request Payment.  ...

14. Version 3.2 November 2025

    Created On: 05/11/2025 in Release Notes Merlin Release Notes - Highlights
    This version 3.2 release brings additional enhancements to the new theme with client and patient indicators for improved navigation. Client/Patient indicators (New theme )   We’ve added new breadcrumb-style Client and Patient indic...

15. 3.2 November 2025

    Created On: 05/11/2025 in Release Notes Full Merlin Release Notes
    Merlin 3.2 enhances the new theme with client and patient indicators and  contains  a raft of  quality improvements .    Enhancements   Client/Patient indicators (New theme )   We’ve added new breadcrumb-style ...

16. New Theme November 2025

    Published On: 03/11/2025 in Release Notes Full Merlin Release Notes
    Merlin's New Theme We are delighted to announce Merlin is getting a brand new look and feel. The new user interface (UI) has been created to simplify navigation with it's intuitive design. Watch below to view the key differences Your brows...

17. Version 3.0 July 2025

    Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
    This Version 3.0 release brings our exciting updates to Merlin including Online Payment Links and the first instalment of our new user interface. Highlights Merlin UI Refresh Previews We are delighted to announce one of the most significant u...

18. Version 3.1 August 2025

    Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
    This version 3.1 release brings an exciting integration with Vetsource for online prescriptions, as well as enhancing features within Health Care Plans and the Diary. Vetsource integration We’re excited to announce a NEW Merlin integration...

19. 3.1 August 2025

    Created On: 29/08/2025 in Release Notes Full Merlin Release Notes
    Version 3.1 Enhancements & Bug Fixes Enhancements Vetsource integration We’re excited to announce a NEW Merlin integration with our trusted partner, Vetsource ! This integration introduces seamless workflows to help veterinary practices ef...

20. IDEXX Settings

    Created On: 28/08/2025 in Settings Available Settings
    VetConnect PLUS Setup in Merlin The first step is to create a Messaging Group so the relevant users receive an internal message notifying them when the results are complete and available on the patient record.  To create an internal messaging gro...

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