New Articles

21. Approvals List

    Created On: 19/08/2025 in Vetsource
    Summary This page will guide the user through the approvals list from Vetsource prescription requests Details Navigate to the primary navigation panel on the left hand side of Merlin and click Daylists > Vetsource Approvals. This screen will d...

22. Making a Recommendation

    Created On: 19/08/2025 in Vetsource
    Summary This page documents creating a standard and pre-approved product recommendation for a patient in Merlin to allow the customer to place an order via Vetsource. Note: Vetsource carry out specific training on their platform. This relates onl...

23. Initial Set-up

    Created On: 19/08/2025 in Vetsource
    Summary This page details the steps required to complete the initial set-up when configuring Vetsource within Merlin Details When doing the initial set up to link your Vetsource account to Merlin, naviagte to integration on the primary navigati...

24. The App Drawer

    Created On: 06/08/2025 in Top Tool Bar
    Summary The App Drawer found in the top right hand corner of the Merlin screen and is a holding area where practices can copy links to useful Websites, such as Noah Compendium   Details These links are added via the App Drawer Links found in ...

25. MWI Pet Messaging

    Created On: 06/08/2025 in Comms MWI Pet Messaging
    Summary For use with MWI Pet to produce two way communication channels between Merlin and clients registered with MWI Pet Details Navigation to Comms > MWI Pet Messaging. It can also be accessed direct via 'Messages' in the Top Tool Bar. ...

26. User Icon

    Created On: 05/08/2025 in Top Tool Bar
    Details The User Icon is a new area of Merlin and sits in the top right hand corner of your screen in the site banner.  The initial(s) are that of the user currently logged in. When you click on the User Icon you are presented with the follow...

27. VetCheck Settings

    Created On: 04/08/2025 in Settings Available Settings
    Summary VetCheck settings can be find via Administration > Settings > VetCheck Details There are minimal settings in here. They are used when VetCheck is enabled for a practice and the URL is inserted once the module is enabled. ...

28. Access & Use

    Created On: 21/05/2025 in Our Support Portal
    Summary Merlin users are able to access our ticketing support portal to raise customer queries, report incidents and request additional services to name a few. Details To access the Support Portal, you can either click this link , as well as s...

29. New Order

    Created On: 21/05/2025 in Inventory Wholesale Send An Order
    Summary Orders can be sent directly from Merlin to the following wholesale suppliers in the UK: MWI Animal Health, Covetrus and NVS. Details Create a New Order Navigate to Inventory > Wholesale > New Order . Ensure the corre...

30. Distinct Advantage

    Created On: 21/05/2025 in Inventory Wholesale Send An Order
    Summary If you are a MWI wholesale user and your have joined our Distinct Advantage Program (loyalty reward program, providing you with access to discounts or priority access to a number of services). Any items that are 'Distinct Advantage' item...

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