New Articles

1. MWI Pet Comms

   Created On: 30/01/2026 in MWI Pet Client view of MWI Pet
   Summary The MWI Pet messaging can be used by practices making use of the New UI. This page details the client experience when receiving or sending a message. Details Receiving a Message When in MWI Pet as a client, the user will now be able t...

2. Highlights 3.3 January 2026

   Created On: 14/01/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

3. 3.3 January 2026

   Created On: 14/01/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

4. Point of Sale - Refund Payment

   Created On: 18/12/2025 in Accounts Automated Payments
   Refunding a Payment  via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. Select Request Payment.  You are presented with the Payments box, select Re...

5. MWI Pet Messaging

   Created On: 14/11/2025 in MWI Pet MWI Pet Comms
   Summary For use with MWI Pet to produce two way communication channels between Merlin and clients registered with MWI Pet. This is only available to practices using the New UI. Details Navigation to Comms > MWI Pet Messaging. It can also be ac...

6. Point of Sale - Advance payment

   Created On: 12/11/2025 in Accounts Automated Payments
   Taking an Advance Payment via the Point of Sale Payments Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.  Select Request POS ...

7. Point of Sale - Taking an Invoice Payment

   Created On: 07/11/2025 in Accounts Automated Payments
   Taking a Point of Sale Payment via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button and s elect Request POS Payment .  You are  now pres...

8. Payment Link - Advance payment​

   Published On: 07/11/2025 in Accounts Automated Payments
   Creating an online payment link for an advance payment Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.   Select Request Payment.  ...

9. Version 3.2 November 2025

   Created On: 05/11/2025 in Release Notes Merlin Release Notes - Highlights
   This version 3.2 release brings additional enhancements to the new theme with client and patient indicators for improved navigation. Client/Patient indicators (New theme )   We’ve added new breadcrumb-style Client and Patient indic...

10. 3.2 November 2025

    Created On: 05/11/2025 in Release Notes Full Merlin Release Notes
    Merlin 3.2 enhances the new theme with client and patient indicators and  contains  a raft of  quality improvements .    Enhancements   Client/Patient indicators (New theme )   We’ve added new breadcrumb-style ...

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