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1. How we use cookies

   Created On: 18/09/2026 in Cookie Policy
   To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. What are cookies? A cookie is a small text file that a website saves on your computer or mobile device when yo...

2. Automated Payment Administration

   Created On: 24/08/2026 in Accounts Automated Payments
   Track Payment Links Dashboard The Payment Links Dashboard allows users to view the individual client's automated payments history, with the option of viewing all clients. 1. Once in a Merlin client record, click on the drop-down arrow at the...

3. Highlights 3.6 July 2026

   Created On: 15/07/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.6 includes an array of new functionality to include the introduction of a feedback survey, new functionality to copy forward unavailability slots and newly added merge fields for templates. Enhancements Customer feedba...

4. 3.6 July 2026

   Created On: 15/07/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.6 includes an array of new functionality to include font updates in the new theme, the introduction of a feedback survey, new functionality to copy forward unavailability slots. Enhancements Customer feedback survey   ...

5. Version 3.4.0 June 2026

   Created On: 22/06/2026 in Release Notes MWI Pet Release Notes - Highlights
   The MWI Pet - Version 3.4 release contains a fix for an issue affecting appointment reason exceptions for practitioners across multiple sites. We have fixed: We have resolved an issue affecting Appointment Reason Exceptions for practitione...

6. Merlin Minimum Software, Hardware & Network Specification

   Created On: 18/06/2026 in Our Support Portal
   Listed below is the minimum and recommended specification required to run Merlin.    If you are in any doubt, please contact our MWI Animal Health sales team on 03300 947 587 or  your assigned Customer Product Consultant who will be able to assist...

7. Highlights 3.5 May 2026

   Created On: 20/05/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.5 includes diary management improvements when creating and updating diary columns, as well as improved practitioner visibility within appointment reminders. Enhancements Reminders Appointment reminders now show the assigned pr...

8. 3.5 May 2026

   Created On: 20/05/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.5 includes diary management improvements when creating and updating diary columns, as well as improved practitioner visibility within appointment reminders. Enhancements Reminders Appointment reminders now show the assigned prac...

9. Highlights 3.4 March 2026

   Created On: 11/03/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.4 includes additional patient monitoring with the introduction of BCS recording. It also includes increased visibility of VetXML submissions as well as a multitude of fixes to improve your Merlin experience. Enhancements Body Condi...

10. 3.4 March 2026

    Created On: 11/03/2026 in Release Notes Full Merlin Release Notes
    Merlin 3.4 includes additional patient monitoring with the introduction of BCS recording. It also includes increased visibility of VetXML submissions as well as a multitude of fixes to improve your Merlin experience. Enhancements Body Cond...

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