Updated Articles

11. Highlights 3.4 March 2026

    Last Updated: 11/03/2026 in Release Notes Merlin Release Notes - Highlights
    Merlin 3.4 includes additional patient monitoring with the introduction of BCS recording. It also includes increased visibility of VetXML submissions as well as a multitude of fixes to improve your Merlin experience. Enhancements Body Condi...

12. MWI Pet Messaging

    Last Updated: 06/03/2026 in MWI Pet MWI Pet Comms
    Summary For use with MWI Pet to produce two way communication channels between Merlin and clients registered with MWI Pet. This is only available to practices using the New UI. Details Navigation to Comms > MWI Pet Messaging. It can also be ac...

13. Refunds

    Last Updated: 12/02/2026 in Accounts Transactions
    The Refunds screen allows you to refund transactions on a client's account. Details To perform a refund, enter the Accounts Screen and select the 'Refunds' button. The Refunds screen consists of two tabs: 'List Items for Refund' and 'Mon...

14. Labelling Settings

    Last Updated: 06/02/2026 in Settings Available Settings
    Summary Labelling Settings can be accessed via: Administration > Settings and selecting the 'Labelling' category. This page documents each setting. Details Label Size To set the appropriate label size in Merlin for the labels bein...

15. IDEXX VetConnect+

    Last Updated: 05/02/2026 in Labs Lab Integrations
    If you are still using the Idexx Interlink module, please contact our support team to enable the Idexx Vet Connect+ workflow for an improved experience for both internal & external workflows. Summary Merlin integrates with VetConnect PLUS whic...

16. Price Update

    Last Updated: 05/02/2026 in Inventory Wholesale Wholesale Capabilities
    Summary This screen facilitates the import of pricing information from your wholesale supplier. This process stores your supplier's price file, onto which you may apply your markups and dispensing fees through Code Entry.   Price Updates can be ...

17. View Orders

    Last Updated: 05/02/2026 in Inventory Wholesale Receive an Order
    Summary The View Orders screen is used to view all orders. The contents of orders, order statuses and the arrival of orders can be handled within this screen. Orders can be arrived into Merlin from the following wholesale suppliers in the UK: MW...

18. Direct Debit Import

    Last Updated: 02/02/2026 in Health Care Plans Management
    Summary Direct debits can be manually imported into the system using a CSV file. You will also need to provide a list of essential information to your Direct Debit company for them to provide payment details. Details Exporting Client Details fo...

19. MWI Pet Comms

    Last Updated: 30/01/2026 in MWI Pet Client view of MWI Pet
    Summary The MWI Pet messaging can be used by practices making use of the New UI. This page details the client experience when receiving or sending a message. Details Receiving a Message When in MWI Pet as a client, the user will now be able t...

20. Appointments

    Last Updated: 29/01/2026 in Reporting Standard Reports Summary of Standard Reports
    Summary This page documents marketing related reports from the Appointments category. Appointments Report Description / Function Appointments By Surgeon Summarises total number of appointments made on the specified d...

• ← Back
• Viewing 11 - 20
• More →