New Articles

1. Version 3.4.0 June 2026 New

   Created On: 22/06/2026 in Release Notes MWI Pet Release Notes - Highlights
   The MWI Pet - Version 3.4 release contains a fix for an issue affecting appointment reason exceptions for practitioners across multiple sites. We have fixed: We have resolved an issue affecting Appointment Reason Exceptions for practitione...

2. Merlin Minimum Software, Hardware & Network Specification

   Created On: 18/06/2026 in Our Support Portal
   Listed below is the minimum and recommended specification required to run Merlin.    If you are in any doubt, please contact our MWI Animal Health sales team on 03300 947 587 or  your assigned Customer Product Consultant who will be able to assist...

3. Highlights 3.5 May 2026

   Created On: 20/05/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.5 includes diary management improvements when creating and updating diary columns, as well as improved practitioner visibility within appointment reminders. Enhancements Reminders Appointment reminders now show the assigned pr...

4. 3.5 May 2026

   Created On: 20/05/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.5 includes diary management improvements when creating and updating diary columns, as well as improved practitioner visibility within appointment reminders. Enhancements Reminders Appointment reminders now show the assigned prac...

5. Highlights 3.4 March 2026

   Created On: 11/03/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.4 includes additional patient monitoring with the introduction of BCS recording. It also includes increased visibility of VetXML submissions as well as a multitude of fixes to improve your Merlin experience. Enhancements Body Condi...

6. 3.4 March 2026

   Created On: 11/03/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.4 includes additional patient monitoring with the introduction of BCS recording. It also includes increased visibility of VetXML submissions as well as a multitude of fixes to improve your Merlin experience. Enhancements Body Cond...

7. MWI Pet Comms

   Created On: 30/01/2026 in MWI Pet Client view of MWI Pet
   Summary The MWI Pet messaging can be used by practices making use of the New UI. This page details the client experience when receiving or sending a message. Details Receiving a Message When in MWI Pet as a client, the user will now be able t...

8. Highlights 3.3 January 2026

   Created On: 14/01/2026 in Release Notes Merlin Release Notes - Highlights
   Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

9. 3.3 January 2026

   Created On: 14/01/2026 in Release Notes Full Merlin Release Notes
   Merlin 3.3 presents improved visibility of emails sent from Merlin, enhances the appointment booking process and includes a new statistical report on appointment activity. Additionally, it includes a multitude of fixes to improve your Merlin experi...

10. Point of Sale - Refund Payment

    Created On: 18/12/2025 in Accounts Automated Payments
    Refunding a Payment  via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. Select Request Payment.  You are presented with the Payments box, select Re...

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