New Articles

1. Point of Sale - Refund Payment

   Created On: 18/12/2025 in Accounts Automated Payments
   Refunding a Payment  via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. Select Request POS Payment.  You are presented with the Payments box, selec...

2. MWI Pet Comms

   Created On: 14/11/2025 in MWI Pet MWI Pet Comms
   Summary For use with MWI Pet to produce two way communication channels between Merlin and clients registered with MWI Pet Details Navigation to Comms > MWI Pet Messaging. It can also be accessed direct via 'Messages' in the Top Tool Bar. ...

3. Point of Sale - Advance payment

   Created On: 12/11/2025 in Accounts Automated Payments
   Taking an Advance Payment via the Point of Sale Payments Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.  Select Request Paym...

4. Point of Sale - Invoice payment

   Created On: 07/11/2025 in Accounts Automated Payments
   Taking a Point of Sale Payment via the Payment's Menu Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button.  Select Request POS Payment.  You are presented with the Payments ...

5. Payment Link - Advance payment​

   Published On: 07/11/2025 in Accounts Automated Payments
   Creating an online payment link for an advance payment Once in a Merlin client  record, click on the dropdown arrow at the side of the  payments button. A new  dropdown menu will appear.   Select Request Payment.  ...

6. Version 3.2 November 2025

   Created On: 05/11/2025 in Release Notes Merlin Release Notes - Highlights
   This version 3.2 release brings additional enhancements to the new theme with client and patient indicators for improved navigation. Client/Patient indicators (New theme )   We’ve added new breadcrumb-style Client and Patient indic...

7. 3.2 November 2025

   Created On: 05/11/2025 in Release Notes Full Merlin Release Notes
   Merlin 3.2 enhances the new theme with client and patient indicators and  contains  a raft of  quality improvements .    Enhancements   Client/Patient indicators (New theme )   We’ve added new breadcrumb-style ...

8. New Theme November 2025

   Published On: 03/11/2025 in Release Notes Full Merlin Release Notes
   Merlin's New Theme We are delighted to announce Merlin is getting a brand new look and feel. The new user interface (UI) has been created to simplify navigation with it's intuitive design. Watch below to view the key differences Your brows...

9. Version 3.0 July 2025

   Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
   This Version 3.0 release brings our exciting updates to Merlin including Online Payment Links and the first instalment of our new user interface. Highlights Merlin UI Refresh Previews We are delighted to announce one of the most significant u...

10. Version 3.1 August 2025

    Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
    This version 3.1 release brings an exciting integration with Vetsource for online prescriptions, as well as enhancing features within Health Care Plans and the Diary. Vetsource integration We’re excited to announce a NEW Merlin integration...

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