Popular Articles

91. IDEXX VetConnect+

    Last Updated: 05/02/2026 in Labs Lab Integrations
    If you are still using the Idexx Interlink module, please contact our support team to enable the Idexx Vet Connect+ workflow for an improved experience for both internal & external workflows. Summary Merlin integrates with VetConnect PLUS whic...

92. Patient Record in More Detail

    Last Updated: 01/08/2025 in Reception Records in More Detail
    Summary This page looks at the patient record in more detail and includes what functions are available to use. Transfer Patient The transfer patient functionality allows you to transfer a patient from one client to another in the event of ...

93. Audit

    Last Updated: 15/05/2026 in Reporting Standard Reports Summary of Standard Reports
    Summary This page documents the Audit category. Details Within the Standard report tab, you will find the following Audit reports as shown below: Audit Report Description / Function Appointment Status Audit Lists all ...

94. Accounting

    Last Updated: 15/05/2026 in Reporting Standard Reports Summary of Standard Reports
    Summary This page documents financial related reports from the Accounting category. Details Within the Standard report tab, you will find the following Accounting reports as shown below: Accounting Report Description / Function...

95. Using the Daylist

    Last Updated: 25/07/2025 in Repeat Prescriptions Repeat Prescription Daylist
    Summary The Repeat Prescription List can be used to record a list of clients that have ordered a repeat prescription for one of their animals. To utilise this Day List, a diary column  needs to be created. Details The Repeat Prescriptions ...

96. Summary Side Panel

    Last Updated: 30/07/2025 in Reception Client & Patient Search
    Summary The Summary Side Panel provides a quick summary of a patient's details, next appointment and reminder details. Once a patient has been selected, this bar can be viewed whilst navigating to other areas of the system. Using the Summary Si...

97. Referrals Functionality

    Last Updated: 15/07/2025 in Referrals Using Referrals
    Summary Selecting the 'Referral' button from the Treatment History Screen streamlines the user workflow for sending a referral. The step-by-step wizard can be used to attach treatment history and documents, register referral details and send an ema...

98. Client Record in More Detail

    Last Updated: 07/05/2026 in Reception Records in More Detail
    Summary The page details the various tabs available to store and view further detail within the client record.  Additional Information Once a client has been registered, the Additional Information tab will allow you to store further details.  ...

99. Global Price Update

    Last Updated: 24/07/2025 in Pricing Utilities Using Pricing Utilities
    Summary The Global Price Update function allows you to update unit prices, dispensing fees and mark ups for all sites. Details  Accessing Global Price Update From the top menu navigate to Administration > Pricing Utilities > Global Pr...

100. Communication from Reception

     Last Updated: 30/07/2025 in Reception Communication
     SMS from Reception SMS me ssages can be sent direct to a client if the client has a valid mobile number registered in  the clients details screen . The number must be valid without alphabetical characters or spaces i.e. '07898880000'. This p...

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